Terms of Service

Mission, Vision & Objective

Mission

Our mission is to provide high-quality, reliable, and detail-oriented cleaning services that bring comfort, peace of mind, and a truly cared-for environment to every client.

Vision

Our vision is to become a trusted premium cleaning company in Connecticut, recognized for excellence, consistency, and professionalism.

Objective

Our objective is to build long-term relationships with our clients by delivering consistent results, clear communication, and a service experience that exceeds expectations.

Services

Archangels Services LLC provides residential and commercial cleaning services tailored to each client's needs.

All services are agreed upon prior to the scheduled appointment.

Scheduling, Access & Client Presence

Clients are responsible for ensuring access to the property at the scheduled time.

Clients are not required to leave the home during cleaning. However, we highly recommend it so our team can work efficiently and deliver the best results.

If you choose to remain at home:

• Please allow free movement in the areas being cleaned
• Kindly use another room while we are working in a specific space

This helps us maintain efficiency, safety, and quality.

Home Preparation

To ensure the best results, we kindly ask that:

• Small personal items are cleared from surfaces when possible
• Access to areas being cleaned is unobstructed
• Any restricted areas are communicated in advance
• Fragile or sensitive items are identified beforehand

Quality & Communication

We pride ourselves on delivering detailed and professional cleaning.

To maintain our standard:

• Please communicate any priorities or special requests
• Inform us about areas that need extra attention

We value clients who appreciate quality, consistency, and trust.

Pets

We love pets ❤️

For safety and quality:

• Pets should be kept in a secured area during cleaning
• This prevents accidents and ensures better results

Please inform us of any special instructions in advance.

Wet Floors & Safety

During cleaning, floors may be wet.

For safety:

• Avoid walking on freshly cleaned floors
• Wet surfaces may be slippery
• If necessary, please inform us before passing through

Payments

Payment is due on the day of service unless otherwise agreed.

We accept multiple forms of payment, including electronic methods.

Cancellation, Rescheduling & Scheduling Flexibility

We understand that schedules may change. Because we reserve a dedicated time slot exclusively for your home, we kindly require advance notice and apply the following policies.

Rescheduling

• A minimum of 48 hours notice is required
• Requests made with less than 48 hours notice may be subject to a rescheduling fee

Cancellation

• Cancellations made with less than 48 hours notice may be subject to a cancellation fee
• Same-day cancellations may be charged up to 50% of the scheduled service fee
• If our team arrives and is unable to access the property, the full service fee may apply

Scheduling Flexibility (Day Adjustments Within the Week)

We understand that occasional schedule adjustments may be needed.

• Clients may request to move their cleaning day within the same week with advance notice
• We will make every effort to accommodate changes by coordinating with our schedule and other clients

Likewise, Archangels Services LLC may occasionally need to adjust a scheduled day due to team availability, operational needs, or special circumstances. In such cases, we will always provide advance notice and work with you to find the best alternative within the same week whenever possible.

We value flexibility and cooperation on both sides and always aim to maintain consistency and service quality.

Recurring Clients – Frequency Adjustments

Our pricing is based on the agreed cleaning frequency. Changes in frequency may result in price adjustments as outlined below:

Weekly Clients

• If a scheduled cleaning is skipped, the next visit will be charged at the regular rate with an additional fee of up to 50%, depending on the condition of the home and level of work required

Bi-Weekly Clients

• If one cleaning is missed, the client may schedule cleaning the following week and resume normal schedule
• If the gap extends to a monthly level, the visit will be charged at the monthly cleaning rate

Monthly Clients

• Pricing is based on a 4-week interval
• For each additional week: +25% per extra week (e.g., 5 weeks → +25%, 6 weeks → +50%)

We carefully schedule our team to maintain consistency and quality for all clients. Changes in frequency directly impact workload, time, and service level.

Service Conditions

If the home presents conditions beyond standard maintenance cleaning (such as heavy buildup, post-construction dust, or excessive clutter), additional time and charges may apply.

Liability

While we take great care in our work:

• We are not responsible for pre-existing damage
• We are not responsible for normal wear and tear

Privacy & Communication

By providing your contact information, you agree to receive service-related communications, including text messages if consent is given.

Professional Standards

Our team:

• Uses professional-grade equipment and products
• Follows safe and effective cleaning practices
• Respects your home and privacy
• Works with integrity and attention to detail

Our Commitment

We are committed to:

• Excellence
• Safety
• Clear communication
• Respect for your home